Privacy Policy

Pacific Surge is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our online platform, engage with our services, or interact with us. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our services.

Information We Collect

We collect various types of information to provide and improve our fitness and wellness services.

Personal Data You Provide Directly To Us:

This includes information you voluntarily provide when you register for an account, subscribe to our services, sign up for classes, request personal training, participate in challenges, or contact us. This may include:

• Contact details (e.g., name, email address, phone number, physical address).
• Demographic information (e.g., age, gender, date of birth).
• Health and fitness information (e.g., fitness goals, health conditions relevant to exercise, injury history, body measurements) which may be considered special categories of personal data requiring explicit consent.
• Payment information (e.g., credit card details, billing address) processed by secure third-party payment processors.
• Communications with us (e.g., customer support inquiries, feedback, testimonials).

Information Collected Automatically:

When you access our online platform, we may automatically collect certain device and usage information, including:

• IP address, browser type, and operating system.
• Referring URLs, pages viewed, and access times.
• Device identifiers and location data (if enabled on your device).
• Information collected through cookies and similar tracking technologies (please see our Cookie Policy for more details).

How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, operate, and maintain our fitness and wellness services.
• Process your registration, class bookings, personal training sessions, and subscriptions.
• Personalize your experience and tailor our services to your fitness goals and preferences.
• Communicate with you about your account, services, updates, and promotional offers.
• Provide customer support and respond to your inquiries.
• Monitor and analyze trends, usage, and activities in connection with our services to improve functionality and user experience.
• Send you marketing and promotional communications, in accordance with your preferences.
• Conduct research and analysis to improve our offerings, including new classes, challenges, and wellness programs.
• Comply with legal obligations and enforce our terms and policies.
• Facilitate participation in community events and corporate wellness programs.

How We Share Your Information

We may share your information in the following situations:

• With Service Providers: We may share your information with trusted third-party service providers who perform services on our behalf, such as payment processing, website hosting, data analysis, email delivery, customer service, marketing assistance, and recovery services (e.g., sauna/cold plunge scheduling).
• For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• To Protect Rights and Safety: We may disclose your information to protect the rights, property, or safety of Pacific Surge, our users, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

Data Security

We implement appropriate technical and organizational security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

Your Data Protection Rights (GDPR & Other Laws)

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at the address provided below. We will respond to your request within the timeframes required by applicable law.

Third-Party Websites

Our online platform may contain links to third-party websites or services that are not owned or controlled by Pacific Surge. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently received personal information from a child under 16, we will delete such information from our records.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us: